Daniel Ukiomogbe trading as Premier Family Mediation Service (PFMS) is committed to protecting the privacy of all the personal information or data provided by those who use our services. Daniel Ukiomogbe is registered with the Information Commissioners Office (ICO) as a data controller. Personal information and data are described as “any information relating to an individual, whether it relates to his or her private, professional, or public life. It can be anything from a name, a home address, a photo, an email address, bank details, or a computer’s IP address”. This policy explains how we collect, use, and store the personal information provided to us.

The General Data Protection Regulations require that we process personal data in accordance with the six Data Protection principles:

• Lawfulness, fairness, and transparency
• Purpose limitations
• Data minimisation
• Accuracy
• Storage limitations
• Integrity and confidentiality

PFMS will never sell your data to other third-party organisations for their marketing purposes.

Information We Collect

To provide our services and for the other purposes set out in the Use of Information below we collect and process Personal Data from individuals. We may collect some or all the following information:

• Personal information (for example, your name, email address, mailing address, phone numbers, date of birth and address)
• Sensitive Personal Data (for example ethnicity)
• Meeting information collated into session documentation.
• Safeguarding incidents

From time to time and as permitted by applicable law(s), we may collect Personal Data about you and update any existing Personal Data that we currently hold from other third-party sources.

We collect your information from:

•  Self-referral forms on our websites or on paper
• Referrals from organisations e.g., Cafcass, Family Solicitors
• We may also collect information from telephone conversations, emails and written and verbal communications and from records of any session

How we use information

Your Personal Data may be used in the following ways:
• To provide our services to you either in the form of Mediation Information and Assessment Mediation or and Mediation itself.
• To respond to your requests and enquiries.
• To improve our services, for example, to ask you to provide feedback or other initiatives which help us to gather information used to develop and enhance our services.
• To comply with applicable law(s) (for example, to comply with a search warrant or court order) or to carry out professional ethics/conduct investigations.
• To enable us to take payment for our services.

Consent and lawful processing of data

Our legitimate interests, which include processing such Personal Data for the purposes of:
• Providing and enhancing the provision of our services.
• Administration and programme delivery.

How long we keep your information

We will retain information only if is reasonably necessary and annually, we will review our Data Retention Periods.

Sharing and disclosure to third parties

We may disclose your Personal Data to third parties from time to time, but only under the following circumstances:
• You request or authorise the disclosure of your personal details to a third party, to receive entitlement to Legal Aid Funding. We will always ask you to confirm your request in writing and provide confirmation of your identity.
• Payment information will be shared with a card processing organisation if paying with a card.
• The Legal Aid Agency and Access Mediation Direct will have sight of the personal data for those cases where one or both clients are eligible for Legal Aid.
We will only disclose your Personal Information without your permission in the following
circumstances:
• If we are required by law to do so (for example, if required to do so by a court order.
• Hosting providers for the secure storage and transmission of your data.
• Legal and compliance consultants, such as external counsel, external auditors.
• Technology providers who assist in the development and management of our web properties.
We hold information-sharing agreements with 3rd parties to ensure they too comply with GDPR.

Parents and Children

If the person about whom we are holding information is below 13, then we will need to seek consent from the parent or legal guardian to hold that information.
If it is directly provided by a parent or legal guardian, that will be taken as consent.
If a person is over 13 or reaches 13, we will seek consent directly from them.

Subject access or user rights

As a user, you are subject to the following rights:
• The right to be informed of the use of your Personal Data.
• The right to access and/or to require the correction or erasure of your Personal Data.
• The right to block and/or object to the processing of your Personal Data.
If you have a complaint in relation to the processing of your data carried out under this Privacy Policy, you have the right to lodge a complaint initially with PFMS and if appropriate, with the Information Commissioner’s Office.

You may seek to exercise any of these rights by sending a written request to the email address at the bottom of this page.

Information security

We are working to protect the personal information that we hold, its confidentially, integrity and
availability.

• We review our information collection, storage and processing practices, including physical security measures, annually to guard against unauthorized access to systems

We restrict access to personal information to Mediators subject to strict contractual
confidentiality obligations and they may be disciplined or terminated if they fail to meet these
obligations.

• We only use third-party service providers where we are satisfied that they provide adequate security for your personal data.

Use of our website

In completing a form on our website, you are giving us consent to hold that personal information to provide mediation and related services.

Transmission of information via the internet will never be guaranteed 100% secure and there is a
remote possibility that your personal information may still be accessed or intercepted unlawfully by third parties. Any transmission of personal information is therefore at your own risk. We will not accept any responsibility for information which is accessed or intercepted unlawfully, without permission or in a manner which is out of our control.

Linking to third-party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from the Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you linked to the Site from a third-party site, we cannot be responsible for the privacy
policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third-party site and contact its owner or operator if you have any concerns or questions.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. If we receive formal written complaints, we will contact the person who made the complaint to follow up. We will work with the ICO to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.

Contact Us

Daniel Ukiomogbe is the data controller at PFMS. Please do not hesitate to contact us regarding any matter relating to this via telephone on 07871764411

via email, pfmsuk@outlook.com.